No, you can order as a guest. However, creating an account allows you to track your orders, manage your addresses, and more easily access your invoices and purchase history.

We accept the following payment methods: Visa, Mastercard, PayPal, Bank Transfer.

We process our orders within 3 business days. You will receive an email notification when your order has been shipped.

Yes, all online payments are completely secure thanks to SSL encryption and the latest security protocols implemented by our payment partners. Your banking information is never stored on our servers.

If you have a promotional code, you can apply it in the dedicated field on the Cart page or during the checkout process, before final validation. The discount will be applied automatically.

If your order has not yet been prepared or shipped, it may be possible to modify or cancel it. Contact our customer service as soon as possible with your order number. Once shipped, the order cannot be modified or canceled.

If you have an account, you can track the status of your order in the "My Account" section.

You will also receive confirmation and shipping emails with a tracking link.

If a product is out of stock after you place your order, we will contact you as soon as possible to inform you of the estimated delivery time or offer you an alternative or refund.

Yes, immediately after placing your order and making payment, you will receive a confirmation email to the address you provided.

Your invoice will be available in your customer area if you have created an account.

It will also be included in the shipping confirmation email or sent separately by email shortly after.

Check your card or account information. If the problem persists, contact your bank or payment method issuer. If the error appears to be coming from our website, contact our customer service and describe the problem.

Delivery costs vary depending on the weight, size of the products ordered and your delivery address.
They are calculated automatically and displayed in your basket before confirming the order.

Estimated delivery times are generally [Number] to [Number] business days after your order has been shipped. For larger products like solar panels, it may take slightly longer due to specialized shipping. A more accurate timeframe will be provided at the time of ordering and in the shipping email.

Given their size and fragility, solar panels are delivered by a specialized carrier.
Delivery is usually made to your doorstep.
Make sure you are present to receive the goods and check their condition.

Yes, once your order has been shipped, you will receive an email containing a tracking number and a link allowing you to track the progress of your package on the carrier's website.

It is crucial to inspect the package in the presence of the carrier. If you notice any damage (open, crushed, etc.), make specific reservations on the delivery slip and, if possible, refuse the package.

Take photos of the damage. Contact our customer service immediately within 24 hours.

Once the order has been shipped, it is generally impossible to change the delivery address for security and logistical reasons. If the order has not yet been shipped, contact our customer service as soon as possible.