Shipping policy
SHIPPING POLICY | SUNNYPLUG
SunnyPlug is a brand operated by AS-DE Sàrl, a subsidiary of HomePerformance SA, based in Lonay, Switzerland.
All orders ship exclusively from our Swiss warehouse.
📦 Order Processing
-
Monday to Friday (excluding Swiss public holidays)
-
Standard handling time: 1 to 3 business days after payment confirmation
-
May vary due to order volume or force majeure.
🚚 Estimated Delivery Times
-
Switzerland: 5 to 15 business days
-
Europe: 15 to 30 business days (depending on location & customs)
⏳ In exceptional cases (remote areas, customs checks, etc.), delivery may take up to 30 calendar days.
🤝 Shipping Partners
We work with trusted partners:
Swiss Post, DHL, DPD, GLS, and local affiliates.
Carrier is selected based on address, weight, and package size.
🔎 Tracking & Coverage
-
Tracking number sent via email
-
Shipments include standard transport insurance (managed by carrier)
In case of loss/damage:
-
Keep packaging and take photos
-
Contact your home/liability insurance
-
SunnyPlug will assist with supporting documentation
-
Replacement may be offered depending on case resolution
🌍 Shipping Areas
-
Switzerland: Nationwide
-
EU countries: Under specific conditions
For other destinations (e.g. overseas territories), contact us before ordering.
💰 Shipping Fees
-
Calculated automatically at checkout (based on weight, size, destination)
-
Displayed clearly before order confirmation
Return shipping costs are the customer’s responsibility, unless due to confirmed defect or SunnyPlug error.
❗ Incorrect Address or Failed Delivery
In case of:
-
Incorrect/incomplete address
-
Repeated absence
-
Unclaimed packages
→ Returned packages will incur re-shipping fees payable by the customer.
📞 Customer Support
For any shipping-related questions:
📧 service-client@sunnyplug.ch
📞 +41 21 546 25 95
