Refund policy
🇬🇧 REFUND POLICY | SUNNYPLUG
At SunnyPlug, we prioritize your satisfaction.
To ensure a fair and secure process, we apply a clear return policy aligned with international standards.
🕒 Return Period (14 Days)
You have 14 calendar days from delivery to request a return, provided:
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The product is new, unused, and undamaged
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All original accessories and documentation are included
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The packaging is complete and intact
📩 You must contact our customer service before returning:
service-client@sunnyplug.ch
A return number will be issued (no return will be accepted without it).
📦 Return Conditions
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Return shipping is the customer’s responsibility
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A CHF 87.– processing fee (or local equivalent) is deducted from the refund
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Non-compliant returns will be refused and returned at your expense
❌ Non-returnable Items
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Used, incomplete or damaged products
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Custom or personalized orders
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Sale or discounted items (unless defective upon delivery)
📸 Damaged Items Upon Delivery
If your order arrives damaged:
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Report it immediately to the carrier (with written note if possible)
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Take clear photos of the packaging and product
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Send within 48 hours to: service-client@sunnyplug.com, including your order number
👥 Swiss customers: Contact your household or liability insurance
🌍 International customers: Check your private insurance, credit card, or shipping insurance
✅ SunnyPlug will:
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Assist in filing claims
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Provide supporting documentation
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Send a replacement product once the case is validated
💰 Refund Process
Once the product is received and validated:
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Refund is issued within 10 business days
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Through the original payment method
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Minus the CHF 87.– processing fee
📝 Important Tips
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Inspect your parcel upon delivery
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Take photos if in doubt
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Keep all packaging until product is confirmed
📞 Customer Service
For any return/refund-related questions:
📧 service-client@sunnyplug.ch
📞 +41 21 546 25 95
